T & Cs. Postage & Returns

General queries

If you have a general question or order queries please contact us at info@keelmenminiatures.co.uk

Keelmen Miniatures accept orders as a direct sale to private individuals. Prices and information are correct at time of publishing, however we reserve the right to make changes and amendments as required.

Goods

All our figurines are supplied unpainted and unassembled if not cast as a single piece.

Our figures are NOT TOYS and are not intended for children under 14 years of age. The products are white metal with approx. 4% lead content  they will therefore be harmful if swallowed or used for any purpose other than which they were intended. They also may include sharp points which again may be harmful if not used properly.

It is forbidden for anyone to copy, download, store, adapt or change the content of our website. It is also forbidden for anyone to copy or reproduce any Keelmen Miniatures figures. In the event, legal action will be taken. You  way use images from the site  for your own personal, non-commercial use. If you wish to use images from the website for any other reason please contact us

Delivery

Once payment has been received in full, we will post the items as soon as possible – We post on a Monday and Thursday . Items will be sent Royal Mail 1st Class, or with other suitable courier service

UK Postage Royal Mail 1st Class flat fee of £3.85

Europe Royal Mail International flat fee of £5.95

USA Royal mail International flat fee of £11.00

World Zone 2 Royal mail international flat fee of £9.90

For Special Delivery, International Signed For, or Airsure prices, please contact us.

Customs, Duty and Taxes

Please note that if you are ordering from outside the UK, you are responsible for finding out about the laws concerning importing our products into your country. Delivery times may be subject to customs inspection. There may also be duty and taxes payable, which may extend the delivery process. These are payable by the customer and not by Keelmen Miniatures.

Returns

If you wish cancel an order, you must give us written notice within fourteen days of receiving your order. You must then return the goods to us in good (new) condition at your expense, after which we will refund your money as soon as possible, including the initial cost of shipping, and in all cases within fourteen days. Please feel free to phone or email with any questions regarding returns.

If your goods are faulty please contact us immediately so that we can arrange for replacement(s) to be made

Postal Address:

Keelmen Miniatures, 1 Bridge End, Allendale, , Hexham. NE479AA

E-mail: info@keelmenminiatures.co.uk